Effective Date: February 15, 2024
Thank you for your purchase at PlanetDarris.com. We offer unique digital content focusing on travel blog material, including storytelling, musical inspiration, and travel advice for Cultural Exploration and Budget Luxe. Given the nature of digital products and content, our Refunds and Returns Policy is designed to address any issues you may encounter in a fair and transparent manner.
Digital Product Policy
Due to the digital format of our products, we do not offer a return of products once they are purchased and delivered. However, we understand that exceptions may occur, such as duplicate purchases or technical issues preventing access to the product.
Refund Eligibility
Refunds for digital products purchased on PlanetDarris.com may be considered under the following conditions:
- Duplicate Purchase: If you have accidentally purchased the same digital product more than once.
- Non-Delivery of the Product: In cases where you have not received the digital product due to some issue with the delivery mechanism (please check your email spam or junk folders before claiming non-delivery).
- Major Defects: Although all our digital products are thoroughly tested before release, unexpected errors may occur. This condition covers functional issues that prevent you from accessing or using your product.
Please note, dissatisfaction with the content or compatibility issues with your device or software are not covered under this policy.
Process for Requesting a Refund
To initiate a refund request, please follow these steps:
- Contact Support: Email us at planetdarristeaching@gmail.com with your request. Please include your order number, purchase date, and a detailed explanation of the issue.
- Evaluation: Our support team will review your request. We may ask for additional information or documentation (such as screenshots of the issue).
- Outcome: If your refund request is approved, we will process the refund to your original payment method within 7-10 business days.
Refund Timeframe
Refund requests must be submitted within 14 days of the purchase date. Requests submitted after this period will not be eligible for a refund.
Fees and Costs
There are no fees for processing a refund. The full amount of the purchase price will be refunded to you, excluding any transaction fees or costs incurred on the payment method that cannot be recovered.
Customer Support
For assistance with refunds, returns, or any product-related inquiries, please contact our customer support team at planetdarristeaching@gmail.com. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may encounter.
Policy Changes
PlanetDarris reserves the right to modify this Refunds and Returns Policy at any time. Any changes will be effectively immediately upon posting on PlanetDarris.com. Your continued use of our services after any changes indicates your acceptance of the new policy.